Terms & Conditions
The Company
The Tree Walker Arborist Ltd [ The Company ] on acceptance by the customer of the quotation supplied [ verbal or written ] agrees to work in a competent manner, in regards to Tree works undertaken. With the exception of the clients specification or requirements, tree works shall be carried out to quality standards detailed in British Standard 3998 (Tree Works) & in accordance, where applicable to statutory requirements & or other laws / regulations and directives. Quotations & Reports. [ Quotations remain valid for a period of 30 days ] other than where a material change to the specified works or change to site dynamics occurs. In this case it is the responsibility of the customer to notify The Company of changes to the specification or site dynamics prior to the agreed commencement date for works. Material alterations such as site access or other complication occurring after the time of quotation may result in further charges or in some circumstance the severance of part or the whole of the agreement. On reciept of the customers acceptance, The Company will agree a timescale for the execution of works [ this may be altered where such factors impact on the timescale, examples of such factors are adverse weather events or other unforeseen circumstance beyond The Company's control ]. All works which do not fall within a termed contractual agreement, would normally not commence until a 7 day (standstill ) period has expired from the quotation date. This is to allow the customer reasonable timescale to consider their acceptance of our quotation. The customer may waiver the standstill period, where the need or desire to do so is evident. Quotations are based on an assessment of the tree[s] from the ground only. Disturbance/Damage.  To ensure The Company does not cause unreasonable disturbance or damage, the company may require the customer to move such items as is practical, away from the works zone[s]. The customer shall take such measures to ensure that the location of any property or item that cannot be moved (i.e. garden structures or other miscellaneous/heavy items) is identified to the company, that damage maybe averted by the removal of such items from the work area, where ever possible. Underground- Overhead services.  The customer is to ensure they make known and provide such utility plans or drawing to the company of any subterranean or overhead cables to allow safe execution of the required works. Variation of agreement / works. Where required and where further agreement is made between The Company and the customer, a quotation and extent of works can be modified to allow for further works. Works maybe suspended due to discovery of protected habitat or wildlife, (nesting birds & bat habitat, as required by statute). Where matters arise that could not reasonably be known to the estimator & where this has a cost implication, this will be drawn to the clients attention, any further costs for additional works or plant machinery such as 'Mobile Elevated Work Platform / Crane Hire’ would be discussed and only charged to the customer at the cost incurred by The Company.

Private covenant and protections in Law. It is incumbent on the customer to make The Company aware of any private covenant, or legal restriction to work such as Tree Preservation Order or Conservation area status. Where this is not done, no liability shall attach itself to The Company for any such breach that is reasonably known to the client. All relevant permissions should be obtained prior to commencement of works. Subcontract Services. The Company may provide subcontract services upon request to a 'Lead Contractor' @ the 'Agreed Rate' per 'member of staff' per  'Arborist Day'. [ Arborist Day covers the period 0600hrs - 18:00hrs daily including travel time to and from work site] Additional works outside of these hours is incurred @ £20/hr. Cancellation of subcontract works - In any event of cancellation of works, The Lead Contractor shall notify The Company not less than 48hrs prior to commencement of said works. (This is to provide The Company sufficient time to reasonably redirect its resource without incurring loss). Cancellation of works less than 48hrs from commencement shall incur charge.  Payment Terms. On conclusion of works/end of subcontract service provision, The Company will invoice the customer/Lead Contractor for the due amount. Payment of the full invoiced amount is required within 14 days of the date of invoice, The Company reserves the right to charge interest on accounts overdue beyond this @ 5% of net per week. Storm Damage/Emergency Call Out. Due to the dangerous nature of emergency tree works/the requirement to call in staff without notice: The company's fee for call out/emergency tree works are £500.00 for the 1st hour & £180.00 for every hour (or part thereof). Fee's are charged from the point the Team begins traveling from our operating base & not from the time the crew  arrive's at the work site. Fee's apply until the crew has returned to our base.